FAQ

Since January 2024 we’ve moved to The General Ledger (TGL) for all of our financial management. TGL uses the PayHOA platform and you can sign up for your account by contacting TGL. Click here to find links to and instructions for signing up with TGL. Please DO NOT contact TGL for regular HOA maintenance or anything else outside of monthly dues type questions. Any maintenance or HOA related type questions should go to our HOA office via office@voslhoa.com or by phone (561) 721-6411

We don’t have a bulk trash service, so whenever someone leaves items around the dumpsters the HOA has to shoulder the costs of disposal. Help us to reduce this problem by reporting this violation to office@voslhoa.com.

If it’s not regular household trash in a trash bag it doesn’t belong in the dumpster or outside the dumpster. Bulk items are construction materials, toilets, sinks, cabinets, furniture, TV’s, grills, bed frames, mattresses, spring boxes etc. YOU CANNOT PLACE THOSE ITEMS IN OR OUTSIDE THE DUMPSTERS. You can click here to find a list of services and locations that you can use to dispose of your non-trash items. Leaving items around the dumpster will result in fines. Please do your part to keep our community clean.

The doors and walls must be the colors selected by the Association. You can request paint for the front door, or to touch up the stucco walls through your PayHOA account under the Requests tab found at the top. The paint will be dropped off at your unit in a mason jar and you are responsible for completing the work yourself.

You are responsible for your sliding glass doors and screen frames, including purchasing the paint yourself. The HOA recommends a DTM (Direct to Metal) paint. The color must be a dark bronze to match the rest of the community. A commonly available product which meets these requirements is Rust-Oleum ‘s Semi-Gloss Anodized Bronze Spray Paint #7754830.

You can find out when your roof or fence was last replaced by logging into your PayHOA dashboard and look at the bottom of the page for the “Custom Filed” tab. You can find your assigned parking spaces, building number, pets registered to your unit, fence replacement or roof replacement year under this tab. If for any reason the information is not displayed or you have additional questions, please email the office at office@voslhoa.com.

Water, trash collection and recycling, and cable/internet are all bundled in with your dues.

Internet and basic cable is included in the cost of your monthly dues. The service also includes 2 cable boxes and an internet router. You can pick up your equipment in person from the Xfinity store located at 1831 Palm Beach Lakes Blvd or by calling Xfinity and request the equipment be shipped to you. If you need additional cable boxes or want to increase your internet speeds, you will need to contact Xfinity for the upgrades and you will be billed directly for the added-on services. The phone number to contact Xfinity Bulk Residential Customer Service is (800) 934-6489.

Many services such as landscaping, exterior building maintenance, exterior pest control, fence repair and replacement, roofing, street and parking lot maintenance, building insurance, and membership in the POA giving you access to three private parks and pools here in the Villages (which you do need a key fob to access)

The Zoom link and phone number for each Board Meeting is listed at the top of the page of the monthly Agenda that gets distributed via email and is also posted on the community Bulletin Boards. On the day of the meeting, you can also check the home page of the website for a quick link, otherwise you can find a link and phone number to call in on the Notices page of the website.

Yes you do. Any vehicle in a guest spot—even your own vehicle that you have registered with the HOA and have a yellow decal in the window. That’s because registering with the HOA and registering with the booting company are two separate systems that don’t communicate.

We understand that there is the rare occasion when you have to park in a guest spot for one reason or another. Just remember that any vehicle parked in a guest spot needs to be registered.